ATS-friendly • 8+ years
Operations Manager resume — People-Manager Example
An Operations Manager resume designed for people leaders: lead with team size, P&L scope, process improvement results, and the operational KPIs you owned end-to-end.
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Aditya Iyer
Operations Manager • Manager • aditya.iyer@gmail.com • +91 ••••• •••••
Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Experience
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
Skills
Process improvement (Lean, Six Sigma), P&L management, ERP / SAP, SOP development, Leadership
Education
MBA, 2015
Certifications
Operations Management, Process Improvement
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Who is this resume example for?
Operations Managers, Senior Managers, and AVPs with 8+ years of experience leading teams of 10-100 across BPO, e-commerce, logistics, manufacturing, or shared services. Built for candidates who want to be evaluated on scope, leadership, and outcomes — not on the tools they used.
Average Operations Manager Salary in India (Manager)
₹15–28 LPAtypical CTC for a manager Operations Manager (8+ years) in Tier-1 Indian cities
Based on current market research and 2026 industry salary trends for this role. Figures are indicative — actual pay varies by company, city, and skills.
Sample Operations Manager Manager resume
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Aditya Iyer
Operations Manager — Manager
OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
SIX SIGMA
+91 ••••• ••••• aditya.iyer@gmail.com linkedin.com/in/adityaiyer New Delhi
Professional Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Work Experience
Operations Manager
2019 – Present
Pinnacle Corp Services · Pune
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
Operations Manager (Associate)
2014 – 2019
Elevate Business Solutions · Pune
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Key Achievements
Delivered measurable impact in Operations — recognised for results, not just activity.
8+ years of hands-on experience applying Process improvement (Lean, Six Sigma) and P&L management to real business problems.
Mentored and supported junior team members while owning end-to-end delivery.
Trained and proficient in Operations Management and Process Improvement.
Skills
Process improvement (Lean, Six Sigma)P&L managementERP / SAPSOP developmentVendor & supplier managementCapacity planningLeadershipDecision Making
Education
MBA
Anna University, 2015
Anna University, 2015
Certifications
Operations Management, Process Improvement
Languages
English
Hindi
ExecutiveUse this
Aditya Iyer
Operations Manager — Manager
OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
SIX SIGMA
+91 ••••• ••••• aditya.iyer@gmail.com linkedin.com/in/adityaiyer New Delhi
Professional Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Work Experience
Operations Manager
2019 – Present
Pinnacle Corp Services · Pune
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
Operations Manager (Associate)
2014 – 2019
Elevate Business Solutions · Pune
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Key Achievements
Delivered measurable impact in Operations — recognised for results, not just activity.
8+ years of hands-on experience applying Process improvement (Lean, Six Sigma) and P&L management to real business problems.
Mentored and supported junior team members while owning end-to-end delivery.
Trained and proficient in Operations Management and Process Improvement.
Skills
Process improvement (Lean, Six Sigma)P&L managementERP / SAPSOP developmentVendor & supplier managementCapacity planningLeadershipDecision Making
Education
MBA
Anna University, 2015
Anna University, 2015
Certifications
Operations Management, Process Improvement
Languages
English
Hindi
ATS ClassicUse this
Aditya Iyer
Operations Manager — Manager
OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
SIX SIGMA
+91 ••••• ••••• aditya.iyer@gmail.com linkedin.com/in/adityaiyer New Delhi
Professional Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Work Experience
Operations Manager
2019 – Present
Pinnacle Corp Services · Pune
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
Operations Manager (Associate)
2014 – 2019
Elevate Business Solutions · Pune
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Key Achievements
Delivered measurable impact in Operations — recognised for results, not just activity.
8+ years of hands-on experience applying Process improvement (Lean, Six Sigma) and P&L management to real business problems.
Mentored and supported junior team members while owning end-to-end delivery.
Trained and proficient in Operations Management and Process Improvement.
Skills
Process improvement (Lean, Six Sigma)P&L managementERP / SAPSOP developmentVendor & supplier managementCapacity planningLeadershipDecision Making
Education
MBA
Anna University, 2015
Anna University, 2015
Certifications
Operations Management, Process Improvement
Languages
English
Hindi
Professional BlueUse this
Aditya Iyer
Operations Manager — Manager
OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
SIX SIGMA
+91 ••••• ••••• aditya.iyer@gmail.com linkedin.com/in/adityaiyer New Delhi
Professional Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Work Experience
Operations Manager
2019 – Present
Pinnacle Corp Services · Pune
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
Operations Manager (Associate)
2014 – 2019
Elevate Business Solutions · Pune
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Key Achievements
Delivered measurable impact in Operations — recognised for results, not just activity.
8+ years of hands-on experience applying Process improvement (Lean, Six Sigma) and P&L management to real business problems.
Mentored and supported junior team members while owning end-to-end delivery.
Trained and proficient in Operations Management and Process Improvement.
Skills
Process improvement (Lean, Six Sigma)P&L managementERP / SAPSOP developmentVendor & supplier managementCapacity planningLeadershipDecision Making
Education
MBA
Anna University, 2015
Anna University, 2015
Certifications
Operations Management, Process Improvement
Languages
English
Hindi
Modern TechUse this
Full-size preview — Executive
Aditya Iyer
Operations Manager — Manager
OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
SIX SIGMA
+91 ••••• ••••• aditya.iyer@gmail.com linkedin.com/in/adityaiyer New Delhi
Professional Summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Work Experience
Operations Manager
2019 – Present
Pinnacle Corp Services · Pune
- Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
Operations Manager (Associate)
2014 – 2019
Elevate Business Solutions · Pune
- Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Key Achievements
Delivered measurable impact in Operations — recognised for results, not just activity.
8+ years of hands-on experience applying Process improvement (Lean, Six Sigma) and P&L management to real business problems.
Mentored and supported junior team members while owning end-to-end delivery.
Trained and proficient in Operations Management and Process Improvement.
Skills
Process improvement (Lean, Six Sigma)P&L managementERP / SAPSOP developmentVendor & supplier managementCapacity planningLeadershipDecision Making
Education
MBA
Anna University, 2015
Anna University, 2015
Certifications
Operations Management, Process Improvement
Languages
English
Hindi
Ready-to-copy resume summary
Operations Manager with 11 years of experience scaling and running customer-operations teams across e-commerce and BPO. Currently lead a 64-person multi-site operation handling 1.2M monthly tickets with $9.4M annual cost-to-serve. Owned the rollout of a Lean Six Sigma program that improved CSAT from 81% to 92% and reduced cost-per-ticket by 23% over 18 months.
Sample work / project bullet points
- 1Lead a 64-FTE customer-operations org across 2 sites (Bengaluru, Manila); own $9.4M annual cost-to-serve, weekly forecast, and monthly P&L reporting to the COO.
- 2Drove a Lean Six Sigma transformation across 4 process towers — improved CSAT 81% → 92%, cut cost-per-ticket 23%, and shortened AHT 18% in 18 months.
- 3Hired and onboarded 22 frontline agents and 4 team leads in 12 months; reduced 90-day attrition from 28% to 11% through a redesigned ramp plan.
- 4Owned vendor governance for 3 BPO partners ($3.1M annual spend) — restructured SLAs and renegotiated rates, saving $410K/year with no quality drop.
- 5Implemented a real-time Power BI ops cockpit covering volumes, SLAs, schedule adherence, and quality — adopted by 5 sister teams across the org.
- 6Led the cross-functional incident war-room during peak-season outages; reduced Sev-1 customer impact time by 64% across 2 holiday seasons.
Must-have sections for this Resume
- Professional Summary (lead with team size and P&L)
- Leadership Highlights
- Work Experience (with team size, scope, P&L, KPI deltas)
- Process & Tools (Lean, Six Sigma, ERP, BI)
- Education / MBA
- Certifications (Six Sigma, PMP)
Top skills to include
Hard skills
Soft skills
Common mistakes to avoid
Mistake #1
Writing like an individual contributor: 'managed daily reports' instead of 'owned $9M P&L for a 64-person org'.Mistake #2
No team size anywhere on the resume. For manager roles, this is the first thing recruiters look for.Mistake #3
Listing tools (SAP, Power BI) without saying what you achieved with them.Mistake #4
Skipping people outcomes: hiring, attrition, internal promotions. These are what differentiate manager candidates.Mistake #5
Vague impact: 'improved efficiency' instead of '23% lower cost-per-ticket on a $9.4M base'.Mistake #6
Forgetting executive stakeholders. Mention who you reported to and which forums you presented in.Related Resume examples
Frequently asked questions
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